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Desktop Support Senior ( Dulles, VA ) 8286554

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Location
Dulles, VA
Hourly
$30.00 - $35.00
Job Type
Contract
Date
Jun 22, 2018
Job ID
2606654
Desktop Support Senior ( Dulles, VA ) 8286554
6 Month Contract



Senior PC Support Technician to join our Information Services team in our Dulles, VA offices.
Job Duties:
• Provide technical, operation, and training support relative to hardware and software, via telephone or on-site, to users of company’s computers
• Move/remove workstations as required
• Upgrade workstation components including hard drives and memory
• Install, test and document applications software programs
• Perform hardware diagnostics, troubleshooting and repairs
• Assist in design and implementation of PC support systems
• Complete work orders and document in service desk ticketing system
• Record and report inventory movement accurately

Technical Requirements:
• Knowledge of Microsoft Office, including Outlook and Windows
• Ability to use, install, analyze and troubleshoot required applications
• ITIL ServiceNow experience is a plus
• Active directory and networking knowledge experience
• Laptop encryption experience
• Familiarity with technical issues pertaining to the use of PC’s as workstations in an extensive LAN/WAN environment, mechanical ability relevant to the assembly and repair of PC’s, printers and related equipment
• Physical activities includes occasional lifting of 30 lbs or less

General Requirements:
• Ability to communicate effectively, verbally and electronically, with clients and other IS personnel to identify, quantify and resolve computer-related issues; research, analyze and apply complex information to effect appropriate solutions
• Ability to prioritize work orders and follow through to completion with accurate documentation
• Work well in an environment with frequently changing priorities
• Attention to detail

Education/Experience:
• High School Diploma required
• 4 years of related experience required